Important information
• Overseas travel and medical insurance Master Policy(the Travel Master Policy)
• Transport accident cover Master Policy (the Transport
Master Policy)
• Rental excess cover Master Policy (the Rental Excess
Master Policy)
(collectively the Master Policies)
This PDS contains information designed to help you
understand the Master Policies. Other documents may form
part of this document and we will tell you if this is the case in
that document.
The information in this PDS is of a general nature only and has
not considered your objectives, financial situation or needs.
You should carefully consider the information provided, having
regard to your personal circumstances to decide if this insurance
is right for you.
The benefit of cover under the Master Policies is provided to you
under master policy arrangements between Australia and New
Zealand Banking Group Limited and QBE Insurance (Australia)
Limited. Any person seeking to access the cover under any of
the Master Policies needs to read this PDS and the Master Policy
wordings carefully to decide if the cover meets their needs and
will cover their potential loss. It is an important document so
please keep it in a safe place for future reference.
Who provides these Master Policies?
Insurer
These Master Policies are underwritten by QBE Insurance
(Australia) Limited ABN 78 003 191 035, AFS Licence
No. 239545 of Level 5, 2 Park Street, Sydney NSW 2000.
Insured
QBE has issued the Master Policies to Australia and New Zealand
Banking Group Limited (ANZ) ABN 11 005 357 522 of ANZ Centre,
Level 9, 833 Collins Street, Docklands, VIC, 3008 (ANZ, insured).
ANZ is not the issuer of the Master Policies and neither ANZ nor
any of its related corporations guarantee any of the benefits
under the Master Policies. Neither ANZ nor any of its related
corporations are authorised representatives (under the
Corporations Act 2001 (Cth)) of QBE.
About the Master Policies
ANZ has taken out the Master Policies under master policy
arrangements with QBE for the period of insurance. The Master
Policies are contracts of insurance solely between ANZ and QBE.
They are not contracts between QBE and you. The cover under
the Master Policies is provided to you if you meet the eligibility
criteria by operation of section 48 of the Insurance Contracts Act
1984 (Cth) at no additional cost to you. ANZ does not receive any
commission or remuneration from QBE for arranging the Master
Policies. Each of the Master Policies must be read separately as
they contain terms, conditions, limits and exclusions which are
specific to each policy.
ANZ may terminate the Master Policies with QBE at any time and
will provide written notification to you if it does so. Purchases
made in accordance with the Master Policies before a notification
to terminate the cover is given will be covered under the relevant
Master Policy. Purchases made after this notification to terminate
is given will not be eligible for cover under the Master Policy.
Letter of eligibility
A letter of eligibility sets out:
• the QBE / ANZ Premium Cards Insurances policy number
for the Travel Master Policy, the Transport Master Policy
or Rental Excess Master Policy (as applicable); and
• the eligibility criteria which you must have met at the time
of loss or damage if you seek to make a claim under a
particular cover.
If you would like a letter of eligibility, please contact QBE.
About QBE Australia
QBE Insurance (Australia) Limited ABN 78 003 191 035 is a member
of the QBE Insurance Group (ASX: QBE). QBE Insurance Group is
Australia’s largest international general insurance and reinsurance
group, and one of the top 25 insurers and reinsurers worldwide.
The company has been operating in Australia since 1886 and
continues to provide industry-leading insurance solutions that
are focused on the needs of intermediaries and their clients.
QBE is a household name in Australian insurance, backed by
sizeable assets, and well known as a strong and financially
secure organisation.
For more information or to make a claim
Significant risks
These policies may not match your expectations
The Master Policies may not match your expectations (for
example, because an exclusion applies). You should therefore
read this PDS and the terms and conditions of each Master
Policy. Please ask us if you are unsure about any aspect of the
Master Policies.
Are you sure you have the right level of cover?
You need to make sure the limits of cover are appropriate for
your needs. Otherwise you may be under insured and have to
bear part of any loss that exceeds the limits yourself. Please
refer to the applicable limits as set out in the schedule of
benefits and the terms and conditions of each Master Policy.
A claim may be refused
We may refuse to pay or reduce the amount we pay under a
claim if you do not comply with the conditions set out in the
Master Policies, if you make a misrepresentation or if you
make a fraudulent claim.
The Travel Master Policy
The risks which are specific to the Travel Master Policy are set
out below.
Unattended luggage and personal effects
There is no cover for luggage and personal effects that are left
unattended. Please refer to the definition of unattended in
the Master Policy terms and conditions and “What is not
covered?” under Section C1 “Luggage and personal effects”.
Medical and ancillary costs
There is no cover for any medical, dental or ancillary costs
incurred within Australia. Refer to Section A “Overseas
medical and dental expenses” in the Master Policy terms
and conditions.
Non travellers
There is no cover for any costs incurred due to the illness,
injury or death of any person 80 years of age or over not
travelling with you.
The Transport Master Policy
The risks which are specific to the Transport Master Policy are
set out below.
Unlicensed transport operators
There is no cover under this Master Policy whilst travelling on
an aeroplane, tourist bus, train or ferry that is not licensed by
the local regulatory authority to carry fare paying passengers.
8–9
The Rental Excess Master Policy
The risks which are specific to the Rental Excess Master Policy
are set out below.
Have you complied with the conditions of the Rental
Agreement?
There is no cover under this Master Policy where your use
of the rental vehicle is in breach of the conditions of the
Rental Agreement.
GST
If we agree to pay a claim under any of the Master Policies,
the amount we pay covers GST inclusive costs (up to the relevant
limit set out in the schedule of benefits). However, we will reduce
any claim payment by any input tax credit you are or would be
entitled to for the repair or replacement of insured property or
for other things covered by any of the Master Policies.
Privacy
All companies in the QBE Group are committed to
safeguarding your privacy and the confidentiality of your
personal information. QBE collects only that personal
information from or about you for the purpose of assessing
your application for insurance and administering your
insurance policy, including any claim made by you. QBE will
only use and disclose your personal information for a purpose
you would reasonably expect. We will request your consent
for any other purpose.
Without this personal information we may not be able to
administer your insurance or process your claim. Our aim is to
always have accurate and up-to-date information, you should
contact us if the information is not correct.
QBE uses the services of a related company located in the
Philippines to provide Call Centre sales and claims handling,
accounting and administration services to QBE in Australia.
QBE or our authorised agent may collect or disclose your
personal information from or to:
• any person authorised by you;
• a mail house, records management company or
technology services provider (for printing and/or delivery
of mail and email, including secure storage and
management of our records). These companies may be
located or the records stored using ‘Cloud’ technology
overseas, including in India, Ireland, USA or the
Netherlands;
• a financier whose name appears on your Policy Schedule
(for the purpose of confirming the currency of your Policy
or when you have a claim and the insured property is a
total loss, to confirm if the financier has a current interest);
• an organisation that provides you with banking facilities
(for the purpose of arranging direct debit or other
payment transactions or confirming payments made by
you to us);
• a financial services provider or our agent who is arranging
your insurance (for the purpose of confirming your
personal and insurance details);
• another person named as a co-insured on your Policy (for
the purpose of confirming if full disclosure has been made
to us);
• another insurer (to obtain confirmation of your no claim
bonus or to assess insurance risks or to assist with an
investigation);
• our reinsurer that may be located overseas (for the
purpose of seeking recovery from them);
• a dispute resolution organisation such as the Financial
Ombudsman Service (for the purpose of resolving disputes
between QBE and you or between QBE and a third party);
• a company to conduct surveys on our behalf for the
purpose of improved customer services; and
• an insurance reference bureau (to record any claims you
may make upon us).
In addition to the above, in the event of a claim, QBE or our
authorised agent may disclose your personal information:
• to a repairer or supplier (for the purpose of repairing or
replacing your insured items);
• to an investigator, assessor (for the purpose of
investigating or assessing your claim);
• to a lawyer or recovery agent (for the purpose of
defending an action by a third party against you or
recovering our costs including your excess or seeking a
legal opinion regarding the acceptance of a claim);
• to a witness to a claim (for the purpose of obtaining a
witness statement);
• to another party to a claim (for the purpose of obtaining a
statement from them or seeking recovery from them or to
defend an action by a third party).
Personal information (about you) may also be obtained from
the above people or organisations.
In addition we will:
• give you the opportunity to find out what personal
information we hold about you and when necessary,
correct any errors in this information. Generally we will do
this without restriction or charge; and
• provide our dispute resolution procedures to you, should
you wish to complain about how we handle your personal
information.
No comments:
Post a Comment